Returns & Exchanges

Due to the perishable nature of our food products, we prioritize food safety and quality control in every return request. If your order arrives damaged or incorrect, we are committed to providing a swift resolution through a replacement or refund.

1

Inspect Your Order

Upon delivery, please immediately check your food items for any signs of damage, leakage, or quality issues while ensuring all items match your invoice.

2

Contact Support

If there is an issue, email our team within 24 hours of receipt with your order number and clear photographs of the product and packaging.

3

Verification Process

Our quality assurance team will review your photos and claim to ensure it meets our safety guidelines for a credit or exchange.

4

Resolution

Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing