Frequently Asked Questions
Everything you need to know about our fresh flavors and delivery.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and insulated liners combined with ice packs to ensure your food stays at the optimal temperature from our kitchen to your doorstep.
Where do you source your ingredients?
We prioritize local farmers and sustainable suppliers. Each product page features a 'Sourcing' section where you can learn about the specific origins of your favorite items.
What is your policy on returns for perishable items?
Due to the nature of fresh food, we cannot accept physical returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, we offer a wide range of gluten-free, vegan, and keto-friendly options. You can use the filter tool on our shop page to browse products that meet your specific dietary needs.
How long will my order take to arrive?
To maintain quality, we ship orders via express delivery. Most orders are processed within 1-2 business days, and transit typically takes 24-48 hours depending on your location.
Can I modify or cancel my order after it has been placed?
Because we begin preparing fresh orders immediately, you can only modify or cancel your order within 2 hours of placement.